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Losing Customers Before They Even Click “Buy”? 

Did you know that your organisation could be unintentionally shutting the door on one of the largest consumer markets in the world?

How to Lose $18.3 Trillion 

Did you know that your organisation could be unintentionally shutting the door on one of the largest consumer markets in the world? 

We’re talking about the massive $18.3 trillion friction gap linked to disabled consumers across Europe

Yes, trillion. With a “T”. 

We see the cover of the "How to lose a guy in 10 days" Hollywood movie where the text is changed. 
Instead of the main actors names' at the top, it reads:
+ "Inaccessible Design"
+ "Government Fines"
On the bottom part, instead of the movie title, it reads:
+ "How to Lose $18.3 TRILLION"
Underneath this, it reads "One of them is losing clients. The other one is losing a lawsuit." This refers to the two main characters in the movie that appear in the center of the image.

To put that into perspective: 

Yet many organisations still treat accessibility like that forgotten New Year’s resolution: important in theory but nothing happens until later –when the lawsuits arrive. 

The reality? Accessibility is no longer just an ethical conversation. It’s a business growth conversation. A revenue conversation. A talent retention conversation. And increasingly, a legal one too. 

That is why we are bringing together business leaders, decision-makers, and industry experts for an important online C-Suite exchange. 

The $18.3 Trillion Friction Gap: Disabled Spending Power Across Europe

This is an event poster with a cobalt blue background and the details of the session.
At the top part of the image we see three tags in white background that present who the event is for: CFO, CMO, CDO/CTO
In the middle of the image it reads the title of the event: "A market larger than China's GDP". Underneath the subtitle "The $18.3 Trillion Fiction Gap. Disabled Spending Power Across Europe".
Below the title and subtitle we see a headshot of the speaker: Heike Jord Knit, CEO and Co-Founder of The Good Consulting Company as well as the logo of TGCC.
On the right side of the image we see an inaccessibility cost receipt that highlights the spending power lost globally, which is $18.3 TRILLION
  • When? June 2, 2026 
  • What time? 10:00 AM (BST) 
  • Where? Online Webinar 

Because while some organisations are still debating whether accessibility matters, others are already capturing market share. And with the European Accessibility Act (EAA) now fully in force, businesses face a very real choice: 

Adapt proactively or explain later why customers, candidates, and revenue quietly disappeared. Alongside potential fines, which also gets leadership’s attention. 

What We’ll Explore During the Webinar 

This executive-level discussion will unpack why inclusive business practices are becoming one of the smartest ROI strategies for 2026 and beyond. 

Topics include: 

  • The ROI of accessibility 
  • Reducing legal and reputational risk 
  • How accessibility drives innovation and team performance 
  • The commercial impact of inclusive customer experiences 
  • The business implications of the European Accessibility Act (EAA) 
  • Why accessible organisations consistently outperform competitors 

Who Should Attend? 

This webinar is designed for leaders and professionals across: 

  • Leadership & Strategy 
  • Marketing & Communications 
  • HR & Recruitment 
  • Customer Experience 
  • Design & Digital 
  • Internal Culture & Operations 

Or anyone responsible for growth, performance, reputation, or avoiding preventable business mistakes.

A landscape-oriented presentation slide titled "Is this for me?" features the subtitle "Are you a leader who knows equity = profit?" in blue text at the top left. The slide background is light blue, accented by curved abstract shapes in pale pink and dark blue along the right and bottom-right edges.
The left portion contains a text-based "This is for you if..." section with four bullet points detailed in a small, sans-serif font:
First Bullet: "You are losing top-tier candidates because your digital recruitment tools or physical interview spaces accidentally filter out disabled talent before day one."
Second Bullet: "You are burning time and budget on late-stage project redesigns and alignment fixes that could be cut by 75% by embedding inclusive design early."
Third Bullet: "You are locking your own staff out of core workflows because your internal systems, portals, or office infrastructures lack proper accessibility standards."
Fourth Bullet: "You want to stop leaving money on the table and learn how to position your organisation to tap into a $13 trillion global market."
The right half of the banner shows a group of five smiling professionals standing side-by-side, framed within a large, fluid, wave-like cutout. The group consists of three men and two women wearing business-casual attire, including button-down shirts and blazers, posed against a glass partition with a faint dot pattern.

Why This Conversation Matters Now 

The disability market remains one of the largest underserved markets globally — made up not only of consumers, but employees, leaders, investors, and decision-makers with enormous purchasing power and influence. 

Forward-thinking organisations are already recognising that accessibility drives: 

  • Stronger customer loyalty 
  • Increased revenue opportunities 
  • Better employee retention 
  • Improved innovation 
  • Higher-performing teams 
  • More inclusive workplace cultures 

In other words: accessibility is not a side initiative anymore. It’s becoming one of the clearest competitive advantages available to modern organisations. 

Meanwhile, companies delaying action risk more than compliance issues. They risk: 

  • Losing customers at the point of purchase 
  • Excluding highly skilled talent before recruitment even begins 
  • Spending unnecessary budget on expensive late-stage redesigns 
  • Falling behind competitors already embedding inclusive practices into strategy

Because retrofitting accessibility at the last minute is a bit like installing seatbelts after the car crash. 

Possible? Technically yes. Ideal? Not really. 

Register Now 

Join us online on June 2, 2026 at 10:00 AM (BST) for this important executive conversation on accessibility, business growth, and the future of inclusive leadership. 

Because the “Purple Euro” is already reshaping the market. 

The only real question is whether your organisation will benefit from it — or be left trying to catch up later. 

Accessibility Isn’t Charity, It’s Smart Business

The organisations leading the next decade won’t simply be the most innovative. 

They’ll be the most usable. The most inclusive. The easiest to buy from, work for, and engage with. 

And in a market where customer expectations, legislation, and workforce dynamics are shifting rapidly, accessibility is no longer optional future-planning. 

It’s present-day business strategy. 

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The European Accessibility Act (EAA) makes digital accessibility a strict legal and operational requirement.
The Good Consulting Company helped us build a strong foundation and create meaningful impact.  Good Access represents the future we are building together.