Workplace Accessibility Training

Accessible Communication and Inclusive Meetings

Helping everyone understand, participate and contribute

Clear communication helps employees understand expectations, share ideas, make informed decisions and collaborate effectively with colleagues. However, lengthy emails, unclear instructions, inaccessible materials, unstructured meetings and expectations to respond immediately can unintentionally create barriers to effective communication.

Accessible Communication and Inclusive Meetings: Helping Everyone Understand, Participate and Contribute helps employees, managers and teams communicate more effectively and create meeting environments where everyone can participate.

Participants explore written, verbal, digital and face-to-face communication, including how people may process and respond to information differently. The course also examines the full meeting journey: from invitations, agendas and materials through to facilitation, virtual and hybrid participation, decision-making and follow-up.

The focus is on simple, practical changes that improve understanding, collaboration and participation without adding unnecessary complexity.

About this course

Who is this course for?

This course is ideal for employees at all levels, and particularly valuable for:

Line Managers and Team Leaders
Project and Programme Managers
HR and People Professionals
Learning and Development Teams
Administrative and Business Support Teams
Meeting Chairs and Facilitators
Internal Communications Teams
Customer and Patient-Facing Teams
Remote and Hybrid Teams
Senior Leaders

What will the course cover?

Accessible and inclusive communication
Different communication and processing needs
Clear workplace emails and messages
Plain and straightforward language
Reducing ambiguity and information overload
Choosing appropriate communication methods
Communication preferences
Planning accessible meetings
Accessible agendas and meeting materials
Inclusive meeting facilitation
Enabling different ways to contribute
Virtual and hybrid meeting accessibility
Captions, transcripts and chat
Clear decisions, actions and follow-up
Inclusive team communication practices

What will you learn?

Participants will leave the course better equipped to:

Recognise common communication and meeting barriers
Understand that people may process and respond to information differently
Make written and verbal communication clearer
Reduce unnecessary jargon, ambiguity and information overload
Choose communication methods appropriate to the situation
Prepare clearer and more accessible meeting invitations and agendas
Share useful information in advance
Facilitate meetings that enable wider participation
Use virtual meeting accessibility features more effectively
Provide different ways for people to contribute
Record decisions, responsibilities and actions clearly
Improve everyday communication practices within their teams

Delivery

We understand that finding time for training can be challenging. That is why we offer flexible delivery options designed to fit your organisation’s schedule and ways of working.

This course is available in person, live online, or as a bespoke programme tailored to your organisation’s specific needs and objectives.

Duration

Half day – 3.5 hours

Tailored to your organisation

Every workplace is different, which is why we tailor our training to your needs.

The course can be personalised to reflect your organisation’s communication methods, meeting culture and ways of working.

Anonymised examples of workplace emails, meeting invitations, agendas, virtual meeting practices and communication scenarios can be incorporated into the programme, helping participants apply the learning directly.

The course is suitable for healthcare, social care, professional services, financial services, technology, education, public sector organisations and employers across the wider corporate market.

Ready to make workplace communication clearer and meetings more inclusive?