The Good Consulting Company is now Good Access | Find out more ⇒

Terms & Conditions

Valentina Group Ltd trading as Good Access

Last updated: 6th January 2026

These Terms & Conditions apply to all services provided by Valentina Group Ltd trading as Good Access (“we”, “us”, or “our”). By booking services, entering into an agreement with us, or using our website, you (“the Client”) agree to these Terms & Conditions.

1. About Us

Valentina Group Ltd is a company registered in England and Wales.

  • Company Registration Number: 13311413
  • Registered Office Address: Flat 2, 36 Lesbourne Road, Reigate, England, RH2 7LD
  • VAT Number: [ ]
  • Contact Email: sales@valentinagroup.co.uk

2. Scope of Services

We provide training, consultancy, coaching, facilitation, accessibility and inclusion services, audits, workshops, and bespoke programmes. The details of each service, including scope, deliverables, pricing, and delivery format, will be confirmed in writing (via a Proposal, Statement of Work, or Booking Confirmation) before work begins.

3. Booking and Confirmation

All bookings must be confirmed in writing. A booking is only considered legally binding once written confirmation has been issued by us. Some services require payment in advance; this will be clearly communicated at the point of booking.

4. Payment Terms

  • Invoicing: Fees will be invoiced as set out in your written agreement or booking confirmation.
  • Due Dates: Invoices must be paid in accordance with the due date stated on the invoice.
  • Late Payment: We reserve the right to charge interest and compensation on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We may also pause or cancel services if payment is outstanding.
  • Expenses: Unless otherwise agreed, travel, accommodation, and subsistence expenses incurred during the delivery of in-person services will be charged to the Client at cost.

5. Cancellations, Rescheduling, and Notice Periods

Unless otherwise agreed in a specific Statement of Work:

  • Standard Notice: A minimum of one month’s written notice is required to cancel or significantly change any service.
  • Fees: Cancellations made outside the agreed notice period may be charged in full or in part. This includes preparation time, facilitator or consultant time, venue costs, and any non-recoverable expenses already incurred.
  • Please see the “Specific Service Schedules” section below for rules specific to Training or Retainers.

6. Client Obligations

To enable us to perform the services effectively, the Client agrees to:

  • Provide necessary information, access to staff, and documentation in a timely manner.
  • Ensure that any equipment or venues provided by the Client are safe and suitable for the delivery of services.
  • We shall not be liable for any delay or failure to provide services caused by the Client’s failure to comply with these obligations.

7. Changes to Delivery & Technology

  • Adjustments: We reserve the right to make reasonable changes to delivery methods, facilitators, or formats where necessary (e.g., moving in-person sessions online due to illness or travel disruption).
  • Third-Party Platforms: Where services are delivered online, we are not liable for technical failures of third-party platforms (e.g., Zoom, Teams) outside of our control.

8. Trauma-Informed and Inclusive Delivery

  • Approach: All services are delivered using a trauma-informed and inclusive approach.
  • Conduct: Clients and participants are expected to engage respectfully and in a way that supports psychological safety.
  • Safety: We reserve the right to pause or withdraw services immediately—without refund—if behaviour compromises the safety, dignity, or wellbeing of our staff, associates, or other participants.
  • Adjustments: Access needs or reasonable adjustments should be shared as early as possible so they can be considered.

9. Intellectual Property (IP)

  • Our IP: All materials provided by us, including slides, documents, recordings, frameworks, tools, methodologies, and training content, remain the intellectual property of Valentina Group Ltd.
  • Licence: Clients are granted a non-exclusive, non-transferable licence to use these materials for internal business purposes only.
  • Restrictions: Materials may not be copied, shared externally, recorded, reproduced, adapted, or resold without our prior written consent.

10. Confidentiality

Both parties agree to keep confidential any sensitive or proprietary information (“Confidential Information”) shared during the course of the work. This obligation survives the termination of this agreement. Disclosure is only permitted if required by law.

11. Data Protection

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. For full details on how we handle data, please refer to our Privacy Policy.

12. Limitation of Liability

  • Nothing in these terms limits liability for death or personal injury caused by negligence.
  • We are not liable for indirect, special, or consequential losses (including loss of profit or business).
  • Our total liability under or in connection with these Terms shall not exceed the total fees paid for the specific service giving rise to the claim.

13. Force Majeure

We shall not be in breach of these Terms nor liable for delay in performing, or failure to perform, any of our obligations if such delay or failure result from events, circumstances, or causes beyond our reasonable control (e.g., strikes, extreme weather, pandemic, or internet service provider failures).

14. Termination

We reserve the right to terminate services with reasonable notice where payment terms are repeatedly breached, professional conduct breaks down, or continuing the work would pose a risk to staff or participants. Work completed up to the termination date remains payable.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. The most recent version will always be published on our website.

Specific Service Schedules

The following terms apply in addition to the general terms above, depending on the service booked.

Schedule A: Training Services (Workshops, Courses, Bespoke Training)

  • Confirmation: Training dates are secured only upon written confirmation.
  • Cancellation/Rescheduling:
    • > 30 days notice: No charge (except non-recoverable expenses).
    • < 30 days notice: 100% of the fee is payable.
    • Rescheduling: Requests to reschedule within 30 days of the date may attract an administration fee plus any non-recoverable costs (e.g., venue hire).
  • Delivery: We reserve the right to change facilitators or delivery format where necessary. Training may be moved online if required.

Schedule B: Consultancy and Advisory Services (Audits, Strategy, Reviews)

  • Scope: Scope, deliverables, and timelines will be agreed in a Statement of Work. Work outside this scope will be quoted separately.
  • Notice: Consultancy services operate on a minimum one-month notice period for termination unless otherwise agreed.
  • Outcome: Advice is provided based on our best professional judgment and expertise. However, due to the nature of consultancy, specific business outcomes cannot be guaranteed.

Schedule C: Retainers and Ongoing Services

  • Rolling Basis: Retainers operate on a rolling monthly basis unless otherwise agreed.
  • Cancellation: A minimum of one month’s written notice is required to cancel a retainer. Partial months are not refundable once the notice period has begun.
  • Usage: Retainer time must be used within the agreed period (usually the calendar month). Unused time does not roll over unless explicitly agreed in writing.
  • Fair Use: Retainers are based on reasonable use and may be reviewed or renegotiated if usage significantly exceeds expectations.